Ernesti Niemi, Case Study

Talo Maalta, bringing your countryside dreams to life.

a Gamified lease announcement platform that brings your countryside dreams to life.

Device mockup of the Talo Maalta user created annoucement page Device mockup of the Talo Maalta user created annoucement page

Making dreams come true. Talo Maalta is a refreshing new approach to age-old questions: how can we maintain our countryside alive and make people's lifelong dreams a reality? With a slightly gamified approach, we provide an interesting platform to make it all feasible. Allow people with empty estates to connect with those who would most benefit from them. The rest is history, still in the making.

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Client

MTK, The Central Union of Agricultural Producers and Forest Owners

Project role

Service and UX/UI design

Developer

Into-Digital Ltd

Date

Released to the public in early 2023

Mobile mockup of the Talo Maalta user created annoucement page Mobile mockup of the Talo Maalta user profile annoucement page Mobile mockup of the Talo Maalta user match list

Presented with simple proof of concept design and an idea of leasing services provided through mutual user connections, I was tasked with bringing these dreams to life. With a service based on user initiated matches between lease holders and interested tennant candidates, there were numerous concrete user routes and administration functions to address. I had to break down the supplied notion into its essential components and identify all conceivable user actions and variants.

Fortunately, I had recently faced similar challenges in an earlier assignment. See Case Kulttuuripankki for further details.

See how I work

Service design

a Simple idea evolved into a functional application

UX Design

Covering all possible use cases for a variety of user profiles

Bringing dreams to life

Prioritizing usability and value over visual splendor, while simultaneously maintaining credible and reliable form

Device mockup of the Talo Maalta registration page Device mockup of the Talo Maalta registration page

We chose early on to focus on the primary problem at hand and keep our solutions as simple and convincing as possible. Combining diverse user profile types with their corresponding account management requirements is one thing. Building a service that can earn its users trust with sentimental and monetarily valuable properties while requiring forthcoming personal information from prospective customers is a whole different story.

As the nature of any social platform requires, this still left me with a plethora of concrete issues to address. Turning these early notions into a viable service required extensive user flow design, relevant service architecture considerations, and a multitude of UX-centric solutions.

Layout image of the Talo Maalta user created announcement Layout image of the Talo Maalta user created announcement

For privacy considerations, we divided the offered content into two groups. Lease announcements would be made public in order to entice new users, while personal profiles would only be seen by respected service providers with estates that met desired requirements. Both parties would then provide us with their own textual and visual information and tie their respective announcements into predetermined attributes and categories.

Device mockup of the Talo Maalta user profile management page Device mockup of the Talo Maalta user profile management page

Having solved our service logic and user profile management challenges, with user generated content options, the actual core function was pretty simple to lay out. While unregistered users could familiarize themselves with the service by browsing random estate announcements, we would match committed users by their respective announcement attributes. Actual users would only see content relevant to their own needs and could either express their interest or pass any given offer. Resembling modern dating applications, we implemented this feature as a like or dislike function and built in likes archive sections into private user profiles.

Device mockup of the Talo Maalta user created announcement page Device mockup of the Talo Maalta user created announcement page

For legal reasons we had to limit the actual user transactions out of the project. Instead we provide matching users with relevant contact information as a means to continue their engagement. As a non-commercial public sector endeavor, no meaningful monetization techniques were implemented. Some clear cut features, such as email-based notifications and consistently implemented contact form choices for user analytics collection, had to be left out of the release due to time and financial constraints.

In the end, I was able to turn given initial notions into a completely functional service while also delivering solutions to all expected feature requests and more. The service was well-marketed ahead of time and anticipated by our users, resulting in hundreds of user-created announcements surfacing within weeks of its launch.

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Key takeaways and lessons learned.

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Turning simple concepts into fully working user-centric products takes extensive service and logic design. The importance of these core design phases cannot be overstated, and have long been a vital part of my approach to each given project.

No service can fully embrace its users without carefully considered UX solutions, and visual layouts are sometimes best designed as a means to an end. Earning your users' trust will be crucial when dealing with sensitive or valuable subjects. With products based on personal consumer properties, the moral and legal implications of your decisions must always be considered. As a professional Designer, I must accept responsibility for my actions and strive to give ethical solutions to our stakeholders while also creating valuable services.

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The importance of Service Design

Defining feature solutions and content correlations as a core design phase

Earn your users trust

Building credibility through deliberate design decisions

Prepare for further development

Documenting feature ideas for future implementation

User commitment restricted to registered clients only

User created announcements with clearly designed content relations

Location based information without sacrificing user privacy

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Gamified commitment options to express user interest

Rudimentary profile settings tools to support user management

Full layout image of the Talo Maalta user match list Full layout image of the Talo Maalta user match list

User specific notifications and event archives for past commitments

Selected work from digital services to web applications and social platforms.

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Always open for further discussion.

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Call, text, or message me on Whatsapp. I am happy to discuss future proposals with you.

+358 40 584 0104
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Do you prefer longer messages? You can always send me an old-fashioned email.

ernesti.niemi@gmail.com
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